Privacy Policy

01Information we collect

We only collect what you choose to give us, plus basic technical data needed to run the site:

• Booking and enquiry form: your name, email address, phone number, and optionally your company name, preferred call date and time, and a description of your project.
• Live chat: messages you send through our chat widget, and any name or email you choose to share there.
• Emails: anything you send us directly by email.
• Technical data: like most websites, our hosting provider and chat provider may record your IP address, browser type and pages visited for security and performance.

02How we use your information

We do not sell your personal information, and we do not use it for advertising.

• To reply to your enquiry and arrange the call you requested.
• To discuss, quote for and deliver the work you ask us about.
• To keep the website secure and working properly.

03Legal basis

We process your information because you asked us to (for example, by submitting the booking form), because it is necessary to take steps towards a contract with you, or because we have a legitimate interest in running and protecting our website.

04Services we use

We share data only with the providers that help us run this website:

• Resend: delivers booking form submissions to our inbox by email.
• Tawk.to: provides the live chat widget. It may set cookies so a conversation continues as you move between pages.
• Our website hosting provider: serves the site and keeps standard server logs.

05Cookies

This website doesn't use advertising or tracking cookies of its own. The Tawk.to chat widget uses cookies and similar storage to keep your chat session working. You can block or delete cookies in your browser settings, though the chat may not work properly if you do.

06How long we keep it

We keep enquiries and chat messages for as long as needed to respond and, if we work together, for the length of the project plus any period required for legal, tax or accounting reasons. After that we delete them.

07Your rights

You can ask us to access, correct or delete the personal information we hold about you, to object to or restrict how we use it, or to receive a copy of it. To make a request, email us and we will respond within 30 days. You also have the right to complain to the Nigeria Data Protection Commission or your local data protection authority.

08Security

We use reputable providers and encrypted connections (HTTPS) to protect your information. No method of transmission over the internet is completely secure, but we take reasonable steps to keep your data safe.

09Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

10Contact

If you have any questions, email us at hello@mail.fourbandagency.com.